Terms of Service

Agreement to Terms

These Terms of Service ("Terms") form a binding agreement between you and Venue Guardian Operations ("Venue Guardian", "we", "us", or "our") and govern your access to and use of our website and application (together, the "Services"). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.

If you use the Services on behalf of an organization, you represent that you are authorized to accept these Terms on its behalf, and "you" refers to that organization.

Accounts and Eligibility

You must be at least 16 years old and able to form a binding contract to use the Services. You are responsible for the information you provide, for maintaining the confidentiality of your account credentials, and for all activity that occurs under your account. Notify us promptly of any unauthorized use or security breach.

Acceptable Use

You agree not to:

• Use the Services in violation of any applicable law or regulation;
• Upload or transmit malicious code, or attempt to disrupt or compromise the integrity or security of the Services;
• Access data or accounts that do not belong to you, or attempt to circumvent tenant isolation, authentication, or access controls;
• Reverse engineer, scrape, or copy the Services except as permitted by law;
• Use the Services to store or transmit content that is unlawful, infringing, or that violates the rights of others.

Your Content

You retain all rights to the data and content you submit to the Services ("Your Content"). You grant us a limited, non-exclusive license to host, process, and display Your Content solely as necessary to provide and improve the Services. You are responsible for Your Content and for ensuring you have the rights needed to submit it.

Subscriptions, Plans, and Billing

Some features of the Services may require a paid subscription. Fees, billing cycles, and plan details are presented at the time of purchase. Unless otherwise stated, fees are billed in advance and are non-refundable except where required by law. We may change our prices on a prospective basis with reasonable notice. Failure to pay may result in suspension or termination of access.

Intellectual Property

The Services, including all software, design, text, and trademarks (excluding Your Content), are owned by Venue Guardian or its licensors and are protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable right to use the Services in accordance with these Terms. No rights are granted other than those expressly set out here.

Third-Party Services

The Services may rely on or link to third-party products and services. We are not responsible for the content, policies, or practices of any third party. Your use of third-party services is governed by their own terms.

Disclaimer of Warranties

The Services are provided "as is" and "as available" without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or completely secure. You are responsible for your own compliance with laws and standards applicable to your inspections and operations.

Limitation of Liability

To the maximum extent permitted by law, Venue Guardian and its suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, data, or goodwill, arising out of or related to your use of the Services. Our total liability for any claim relating to the Services will not exceed the amounts you paid to us for the Services in the twelve months preceding the event giving rise to the claim.

Indemnification

You agree to indemnify and hold harmless Venue Guardian and its officers, employees, and agents from any claims, liabilities, damages, and expenses (including reasonable legal fees) arising out of your use of the Services, Your Content, or your violation of these Terms.

Termination

You may stop using the Services at any time. We may suspend or terminate your access if you breach these Terms, if required by law, or to protect the Services or other users. Upon termination, your right to use the Services ceases. Provisions that by their nature should survive termination — including ownership, disclaimers, and limitations of liability — will survive.

Changes to the Services or Terms

We may modify the Services or these Terms from time to time. When we make material changes to these Terms, we will update the "Last updated" date above and, where appropriate, provide additional notice. Your continued use of the Services after changes take effect constitutes acceptance of the revised Terms.

Governing Law

These Terms are governed by the laws of the jurisdiction in which Venue Guardian Operations is established, without regard to its conflict of laws rules. The courts located in that jurisdiction will have exclusive jurisdiction over any dispute arising from the Terms or the Services, except where prohibited by applicable law.

Contact Us

Questions about these Terms? Reach us at hello@venueguardian.com.